B2B Return & Refund Policy

Effective Date: January 1, 2026

1. Zero-Breakage Guarantee (DOA Policy)

All borosilicate glassware shipments are double-boxed and fully insured. In the rare event of transit damage, notify our claims team within 72 hours of delivery with photos of the damaged items and shipping manifest for immediate free replacement dispatch or commercial credit.

2. Factory Defect Replacements

We provide 100% replacement warranty on manufacturing flaws, joint misalignments, or annealing stress imperfections verified upon initial unpacking.

3. Restocking on Unopened Master Cartons

Unopened, factory-sealed master cases may be returned within 14 calendar days of receipt, subject to standard 15% warehousing restocking inspection fee and buyer-covered freight.

4. Submit a Claim

To initiate a damage or return claim, email claims@bong.ws or reach out via our B2B Support Center.